Infranor Repair Policy
To our valued customers and channel partners:
In an effort to improve our repair times and process we will begin to implement the following policy effective July 1st, 2006. All repairs will fall into the following price structure.
A return authorization number must accompany all products that are shipped to Infranor for repair. The number can be received by calling Customer Service in the Connecticut office at (203.729.8258 x132). To issue this number we will require the following information.
- Minor Repairs = 35% of the product list price.
- Major Repairs = 65% of the product list price.
- Evaluation Fee = $200.
Note: The evaluation fee will only apply if the return is considered non repairable or a major repair fee is required and is not approved.
If a replacement product is ordered in the 30 day window this fee will be applied to the purchase price of the replacement product.
Ship your repair to 299 Ballardvale Street, Suite 4, Wilmington, MA 01887. Please mark the outside of the box with your Return Authorization number.
- A "not too exceed" PO for at least the minimum repair charge equal to 35% of the list price of the product.
- The part model number.
- The part reference number.
- A description of the problem.
If a major repair is required we will contact you and request a PO for the major repair charge if you have not pre-approved this level. If the product is deemed un-repairable or if you do not wish to have this product repaired, or if we do not hear from you within 60 days we will return the product to you. The evaluation fee of $200 will be charged to your original PO. Our standard shipping terms will apply.
All repairs are warranted for 90 days from the date we ship the product back to you.
We hope you will find this new process mutually beneficial and you should expect to see shorter repair lead times in the near future. If you have any additional questions or comments please do not hesitate to call.